Store Policies

Shipping Policy:

Most orders ship the same day as placed if paid before 12:00 p.m. EST.  

We do our best to get your items out of our warehouse and onto your doorstep as quickly as possible. Shipping charges are calculated based on product weight and size, and are based on the carriers current rate. Unlike many other online retailers, we do not sell our items “cheap” and then charge outrageous shipping and handling fees on the backend of checkout.

In order to best accommodate your needs, we offer a variety of different shipping services to choose from. You will be prompted at the time of checkout to select one option. The default shipping method is UPS Ground if no other option is selected. Most items have the choice of upgrading to 3-Day Select or 2nd Day Air. We do combine shipping costs for multiple item purchases and pass the savings on to you.

A complete shipping total will be calculated automatically for you once all items have been added to your cart and you proceed to checkout. Or enter your zip code within the shopping cart and click "Update" for a shipping quote. Shipping rates may increase for some items that carriers consider oversized, overweight, or require special handling. A confirmation number will be provided to you after your order is complete.

Please see below for approximate In-Transit time for ground packages. This is a general representation of Ground transit times, and may vary at times. This map has been provided courtesy of UPS.

Return Policy:

Most items sold by Green Mountain Camera are covered by the manufacturer's warranty. However, defective equipment may be returned for an immediate refund or exchange if returned within 14 days of purchase with original sales receipt. This applies to all new and used equipment except antiques, software and items sold "as is". Unused and non-defective equipment may be returned within 14 days of purchase with original sales receipt for store credit, or a refund less a 15% restocking fee. Refunds for purchases made by check will require a 10 day waiting period from the date of purchase. Customer damaged equipment is not returnable and non-refundable. Special order items require full payment in advance and are not eligible for store credit or refund.



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