3 Year PROtection Plan Warranty Logo

3 Year Accidental Damage Warranties

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5 Year PROtection Warranty Logo

5 Year Accidental Damage Warranties

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Camera with Black Background

Products Covered

  • Digital Cameras
  • Lenses
  • Video Cameras
  • Flash/Lighting

PROtection warranties must be purchased/registered within 30 days from the date the equipment is purchased.

Total Protection From:

  • Manufacturer defects
  • Impact damage
  • Sand/grit damage
  • Accidental and unintentional abuse
  • Mechanical malfunctions
  • Normal and abnormal wear and tear

Plus! 2 Free CCD Cleanings for the Life of the Contract (USA Only)

Lens tossed in the air

Benefits of a PROtection Plan

Frequently Asked Questions

How do I know which warranty to purchase?

The first step is to decide on a 3 year or 5 year warranty. After determining how long you want protection, you’ll then need to find the price range that matches your purchase. Always go by the price actually paid for an item before any applicable sales tax. You’ll need to take sales price into account. For example, if a product is regularly $1099, but is currently on sale for $999, then you will need to purchase the $750 to $1000 warranty. Although the item is normally over $1000, you are not able to protect more than what you actually paid. This will save you a little money on the warranty too!

Do you ever have discounts on accidental damage warranties?

Yes! In fact, we have an on-going promotion of 20% off an accidental damage warranty with the purchase of a new qualifying item (like a camera, lens, video camera, or flash). The warranty must be purchased at the same time (on the same receipt) as the item. If you decide you want the warranty later (you have up to 30 days from date of purchase) the discount will no longer be applicable. You can still purchase the warranty, but you’ll lose the 20% promotional discount. 

Why do the warranties say 3 Items Max in the title?

You can protect up to 3 items that are part of the same bundle (items in the same retail box)! For example, if you purchase a camera kit that includes a lens, one warranty can cover both the camera and the lens.

The Fine Print

TERMS AND CONDITIONS

The PROtection Plan service contract provides coverage for a maximum of three (3) items. The products covered by this service contract are guaranteed to operate according to manufacturer’s specifications for a period of 3 or 5 years (depending on plan purchased) from the date of purchase. Mack Worldwide Warranty, the provider of PROtection Plans, shall repair, service, or replace same to operate properly. This service contract is valid for portable electronics sold with a manufacturer’s warranty of at least 90 days. You must keep the receipt for this product; it is an integral part of this plan and you may be required to reference it to obtain service. This plan, including the terms, conditions, limitations, exceptions and exclusions, the receipt containing the length of this Plan along with the warranty type and warranty number, commencement date and product identification constitute the entire agreement.

This Mack Worldwide Warranty service contract covers:
* Manufacturer Defects
* Impact Damage
* Sand/Grit Damage
* Accidental Damage and Unintentional Abuse
* Mechanical Malfunctions
* Normal and Abnormal Wear and Tear

*The service contract does not cover intentional abuse, misuse, damaged beyond recognition, fire damage, theft, or loss.

How to register

The service contract must be purchased within 30 days from the date the equipment covered is purchased. You must register the Service Contract within thirty (30) days of purchase with Mack Worldwide Warranty by visiting Mack Worldwide Warranty’s website at www.mackcam.com or by calling their toll free number 800-252-MACK (6225) or 973-467-2291.

HOW TO OBTAIN SERVICE

In the event that covered equipment requires any repair or service you must visit
www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please feel free to visit Mack Worldwide Warranty at www.mackcam.com or call their toll free number 800-252-MACK (6225). PROtection Plan warranties are only valid within the USA. Mack Worldwide Warranty is not responsible for any shipping fees or any fees associated with duties, taxes or brokerage.

limitations of coverage

The limited service contract applies only to the product specified at time of registration. Coverage for manufacturer’s defects begins after the shortest portion of the original manufacturer’s warranty expires. The service contract will cover a maximum of three portable electronic items provided that they are listed on the same sales receipt. The plan is void if the registered products exceed the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units where parts are no longer available or provided by the manufacturer regardless of whether or not the manufacturer is still in business. It does not cover units that have been modified. It
does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover computers, cell phones, additional accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades , pre-existing conditions, damage during transit, cosmetic damage that does not impair functionality or any other accessories.

The service contract does not cover equipment which is damaged by:
* Intentional abuse, misuse or damaged beyond recognition * Fire, * Lost, * Stolen

trasnfer inquiries

You may transfer ownership of thw service contract to another person for a $20.00
administrative fee. Please visit www.mackcam.com for details.

limit of liability

Mack Worldwide Warranty will not be liable for loss of revenues or profits, inconvenience, expenses of substitute equipment, loss of use, incidental, consequential damages, loss or damage to software and digital media. If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Worldwide Warranty, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack may, at their discretion, replace your unit with a reconditioned model or equivalent model of like kind and quality or refund you the current market value of your covered equipment in U.S. Dollars (Exact color of replacement is not guaranteed). Any refund will be limited to the price you paid for the original product excluding taxes. If a replacement or refund is made under the contract there will no longer be coverage under the contract and all obligations are satisfied. The service contract does not cover any failures, or parts and/or labor cost incurred as a result of a manufacturer’s recall. The service contract is not an insurance policy or a warranty. The service contract is only valid if positive identification of the unit covered is presented at the time of service along with your proof of purchase. Mack Worldwide Warranty reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealer or service contract holder. The laws in your state may extend your rights or modify the terms of the Service Contract. In the event of a conflict between the terms of the Service Contract and the laws of your state, the laws of your state shall be controlling.